FAQs
Frequently Asked Questions
Can’t find an answer? Call us at 0498 182 989 or email admin@twinkleclean.com.au
Do the Cleaners Speak English?
Yes, we ensure all cleaners speak at least a good level of English. All our supervisors and managers are required to speak a very good level of English
Does someone need to be present?
Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.
Is Twinkle Clean pet safe?
We love animals. But if you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.
Do you provide cleaning supplies?
Yes, all of our cleaners come outfitted with a complete kit of cleaning supplies & equipment to bring on-site. We also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.
Can I give specific instructions to the cleaners and ask for special requests?
Yes, special instructions can be left for the cleaning professional when you schedule your appointment. After the cleaning is complete, you can rate your Twinkle Clean experience and provide feedback by submitting it to admin@twinkleclean.com.au.
Do you clean during or after business hours?
We clean during both. Our cleaning staff is able to clean day and night, depending on your preference. Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff have up-to-date police checks, and Twinkle Clean will coordinate all necessary documentation with your building manager.
Do you price match?
Our prices are always competitive and reflect the quality and level of service you will receive. If you would like to discuss our price-matching offer, please get in touch today.